Customer Care

Welcome home.

Taking care of you and your home.

At Royal Bay, your experience extends far beyond your possession date. You become part of our family of owners and we ensure you’re treated right, from your build to after you move in.

Homeowner Resources

Warranty

Prior to handing over your keys, you can rest assured that a complete inspection has been completed on your home. After handing over the keys, we follow up with a one-year walkthrough to make sure your home is exceeding your expectations.

Maintenance

Make sure to follow the seasonal maintenance guidelines set out in the New Home Warranty manual. This will keep your new home operating as efficiently as possible.

Customer Care

Our talented team is here to help if you have any inquiries, concerns, or issues that arise.

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Customer Care

Townhomes


Single-Family Homes


For after-hours emergencies (evenings and weekends) requiring immediate attention, please call our on-call service.

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